Return Policy

ARLOW Return & Refund Policy

Effective Date: October 2025

At ARLOW, your happiness matters to us. If something isn’t quite right, we’re here to help make it right.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, your item must be:

  • In the same condition you received it — unused, unworn, with tags, and in its original packaging.

  • Accompanied by your receipt or proof of purchase.

To start a return, please contact us at arlowadmininfo@digivapro.com.
Once your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.

⚠️ Items sent back to us without prior approval will not be accepted.

You can always reach out with any questions at the same email address — we’re here to help.

Damages and Issues

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and make it right — either by replacement or refund.

Non-Returnable Items

Some items can’t be returned due to hygiene or customization reasons, including:

  • Personalized or custom-made products

  • Perishable goods (like food or flowers)

  • Personal care items (such as beauty or grooming products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, reach out before sending it back — we’ll gladly clarify.

Exchanges

Need a different size or color?
The quickest way is to return your item for a refund and place a new order once your return is accepted.

European Union (EU) Customers

If your order ships to the European Union, you have a 14-day cooling-off period.
You may cancel or return your order within 14 days — for any reason — as long as the item is unused, in original condition, and in its original packaging.

Shipping Costs

  • Orders over $99 ship free — this applies to your original delivery only.

  • For returns, unless the item is defective or incorrect, return shipping costs are your responsibility.

  • Refunds will be processed to your original payment method once your return is received and inspected.

ARLOW Team 💛
Because your everyday finds should feel as good as they look.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arlowadmininfo@digivapro.com.